Senior Manager, Operational Support

Job Summary

Leading Dispatch, Capacity Planning, and Forecasting strategy, the full-time Senior Manager, Operational Support will manage workforce planning, service delivery performance, and operational readiness in a remote environment.

Key responsibilities

• Lead and develop a high-performing team focused on operational excellence and customer outcomes
• Own forecasting and capacity strategies, ensuring readiness for launches and maintaining forecast accuracy
• Oversee daily dispatch operations, including workload distribution and service recovery, while managing key performance indicators

Required qualifications

• Proven leadership experience in operational support or similar roles
• Strong background in capacity planning and forecasting methodologies
• Experience in managing dispatch operations and service delivery performance
• Ability to influence cross-functional teams and drive process improvements
• Expertise in developing business reviews and translating data into actionable insights