Senior Manager, Operational Support

Job Summary

Leading Dispatch, Capacity Planning, and Forecasting strategy, the full-time Senior Manager, Operational Support will manage workforce planning, service delivery performance, and operational readiness while working remotely across the U.S.

Key responsibilities

• Lead and develop teams focused on continuous improvement and operational excellence
• Own forecasting and capacity strategies, ensuring readiness for launches and maintaining forecast accuracy
• Oversee daily dispatch operations, monitor performance metrics, and resolve service-impacting issues

Required qualifications

• Proven leadership experience in operational support or related fields
• Strong background in capacity planning and forecasting methodologies
• Experience managing dispatch operations and service delivery performance
• Ability to influence cross-functional teams and drive transformation initiatives
• Familiarity with key performance indicators and operational metrics analysis