Senior Manager, Operational Support

Job Summary

Leading the Dispatch, Capacity Planning, and Forecasting strategy, the full-time Senior Manager, Operational Support will manage workforce planning, service delivery performance, and transformation initiatives to enhance customer outcomes while working remotely across the U.S.

Key responsibilities

• Lead and develop teams focused on dispatch operations and capacity planning, ensuring accountability and high performance
• Oversee daily dispatch execution, monitor service levels, and resolve service-impacting issues in collaboration with field leadership
• Manage operational performance metrics, drive corrective actions, and facilitate cross-functional partnerships to improve service delivery

Required qualifications

• Proven leadership experience in operational support or similar roles
• Strong background in capacity planning and forecasting methodologies
• Experience managing dispatch operations and service delivery performance
• Ability to analyze data and develop strategic recommendations for operational improvements
• Demonstrated success in leading cross-functional teams and initiatives