Senior Manager, Operational Support

Job Summary

Leading capacity planning and dispatch strategies, the full-time Senior Manager, Operational Support will drive workforce planning, service delivery performance, and operational readiness in a remote environment.

Key responsibilities

• Manage and develop supervisors, forecasters, and dispatch leaders to foster a high-performing culture focused on operational excellence
• Oversee daily dispatch operations, ensuring effective workload distribution and service recovery while monitoring performance metrics
• Lead cross-functional partnerships to enhance service delivery and operational efficiency through process and system improvements

Required qualifications

• Proven leadership experience in operational support or capacity planning
• Strong background in workforce management and forecasting strategies
• Experience in dispatch operations and performance monitoring
• Ability to influence cross-functional teams and drive change initiatives
• Expertise in data analysis and executive reporting for operational insights