Senior Manager, Patient Access Operations

Job Summary

Responsible for the strategic and operational oversight of Free Commercial Goods programs, the full-time Senior Manager, Patient Access Operations will manage end-to-end operations, vendor relationships, and compliance while ensuring efficient delivery of free products to eligible patients in a virtual environment.

Key Responsibilities

• Oversee daily operations for Free Commercial Goods programs, ensuring compliance with legal and regulatory requirements
• Manage vendor relationships and operational contracts, conducting regular performance reviews and addressing service failures
• Monitor KPIs and implement corrective actions to drive continuous improvement in operational performance

Required Qualifications

• Bachelor's degree required; advanced degree preferred
• 7+ years of experience in patient services operations or specialty pharmacy operations
• Demonstrated experience managing Free Goods and/or Patient Assistance Program operations
• Strong understanding of regulatory and compliance requirements impacting patient support programs
• Proven vendor and contract management experience