Senior Manager, Patient Services

Job Summary

Supporting the development and execution of patient services strategy, the full-time Senior Manager, Patient Services will manage analytics and operational components of patient hub services programs, while working remotely and collaborating with cross-functional teams to ensure effective communication and program implementation.

Key responsibilities

• Develop and execute long-term patient services strategy aligned with organizational priorities
• Manage analytics and operational components of patient hub services programs, including performance dashboard maintenance
• Act as a single point of contact for sales forces, troubleshooting customer issues and defining measurable goals

Required qualifications

• Bachelor's degree in business/management, healthcare discipline, or life sciences preferred
• 4-7 years of experience in managing or supporting patient support programs
• Knowledge of pharmacy and medical benefit reimbursement, billing/coding, and financial assistance programs
• Ability to analyze operational reports and metrics to ensure adherence to service levels
• Proficiency in English, with excellent written and oral communication skills