Senior Manager, Patient Support Operations

Job Summary

A company is looking for a Senior Manager, Patient Support Services Operations.

Key Responsibilities

• Support the development and launch of a gene therapy patient support program, aligning program objectives with operational execution
• Create and launch program SOPs, job aids, and materials while obtaining necessary approvals
• Facilitate communication between cross-functional teams to build business processes within the CRM and address technical challenges

Required Qualifications and Education

• 10 years of pharmaceutical experience, with at least 5 years working with IT/development teams on patient support programs
• Bachelor's degree required
• Experience in managing buy and bill reimbursement or patient assistance programs
• Knowledge of Call Center operations and patient services landscape
• Launch experience within the Cell/Gene or Rare Disease space