Senior Manager, Pet Claims

Job Summary

A company is looking for a Senior Manager, Pet Claims Experience.

Key Responsibilities

• Lead and scale a high-performing claims experience organization, ensuring operational excellence and efficiency
• Design and implement a world-class quality and control program for claims handling practices and adjudications
• Leverage data to analyze claim handling efficiency and loss ratio, identifying key areas of opportunity for the CLX team

Required Qualifications

• 8+ years of experience in claims or customer experience management, ideally within a tech startup, insurance, or finance company
• Impressive leadership skills with proven experience coaching and developing leaders
• Comprehensive understanding of state and federal law as they apply to insurance coverage and regulations
• Strong knowledge of customer service principles and practices
• College Degree