Senior Manager, Pharma Support Services

Job Summary

Overseeing patient registration operations for multiple CMCs, the full-time Senior Manager, Pharma Support Services will manage performance and productivity of PR teams to ensure a seamless onboarding experience for patients transitioning to home care, all while working remotely.

Key responsibilities

• Directly oversee patient registration activities to meet performance expectations for quality and cash collections
• Interview, hire, train, and manage team members while addressing performance issues and facilitating succession planning
• Analyze key performance metrics to identify trends, implement corrective actions, and communicate outcomes to senior management

Required qualifications

• High school diploma or equivalent
• At least 2 years of patient registration management experience or 6 years of patient registration experience
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and quality focus
• High degree of customer service skills