Senior Manager, Platform Management

Job Summary

A company is looking for a Senior Manager, Platform Management - Community Experience.

Key Responsibilities

• Mentor and guide a team of CS Experience Managers and Platform Managers to enhance support experiences
• Collaborate with senior leadership to align team initiatives with the broader customer support strategy
• Oversee programs and projects, providing decision-making support and removing blockers to progress

Required Qualifications

• Minimum of 15 years of experience in customer support, management consulting, business operations, or program management
• Experience managing and mentoring high-performing teams
• Extensive experience in managing large-scale, cross-functional programs
• Deep understanding of customer support operations and experience in improving customer experience
• BA/BS degree required; MBA or relevant Master's degree preferred