Senior Manager, Premium Support Engineer

Job Summary

A company is looking for a Senior Manager, Premium Support Engineer (Databolt).

Key Responsibilities:

• Serve as the primary technical contact for enterprise customers, leading business reviews and advocating for feature requests
• Manage the lifecycle of self-hosted Data Plane instances and oversee incident response processes
• Architect and validate customer environments, implementing secure protocols and collaborating on governance design

Required Qualifications:

• Bachelor's Degree
• At least 7 years of experience in technical account management or customer-facing engineering roles
• At least 5 years of experience with AWS services and security/networking configurations
• At least 3 years of experience with Infrastructure as Code tools and programming languages
• Experience with enterprise data platforms