Senior Manager, Professional Services
Job Summary
Leading a team of Delivery Engineers, the full-time Senior Manager, Professional Services will oversee CCaaS implementations for enterprise customers, ensuring delivery quality and consistency while collaborating cross-functionally with Sales, Customer Success, Support, and Product Management in a remote setting.
Key responsibilities
- Manage and develop a team of Delivery Engineers, focusing on performance management and career development
- Own and evolve standardized delivery methodology, ensuring adherence and monitoring delivery quality across projects
- Engage with cross-functional teams to align on customer commitments and represent delivery status to executive stakeholders
Required qualifications
- 5+ years leading customer-facing technical teams, with experience managing managers or senior engineers preferred
- 7+ years in Professional Services or technical implementation roles, including direct project delivery experience
- Demonstrated experience with enterprise-scale implementations for high-profile customers
- Experience in owning delivery methodology and process improvement within a Professional Services organization
- Bachelor's degree or equivalent professional experience
Complete Job Description
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