Senior Manager - Provider Experience

Job Summary

Driving agile delivery of Provider Experience initiatives, the full-time Senior Manager - Provider Experience will manage complex business process and technology projects, collaborating with stakeholders to enhance provider experience while working remotely.

Key responsibilities

• Lead the enterprise delivery of multiple complex initiatives aligned to the Provider Experience / Provider NPS program
• Identify and resolve delivery obstacles, ensuring projects are completed on time and within scope
• Provide mentorship to project and program managers, fostering a culture of accountability and continuous improvement

Required qualifications

• 7-10+ years of experience in delivery, program management, or agile practice leadership
• Proficiency with Claims Processing / Adjudication / Payment / Rework concepts
• Experience in driving complex projects to completion on time and within scope
• Mastery of problem-solving and decision-making principles
• Bachelor's degree preferred