Senior Manager, QA Operations

Job Summary

To strengthen QA delivery across global studios, the full-time Senior Manager, QA Operations will support operations remotely, focusing on stakeholder management, quality visibility, and continuous improvement initiatives while collaborating with various teams and clients.

Key responsibilities

• Support global QA operations across multiple sites and client portfolios
• Build and maintain relationships with QA Managers, Site Leaders, and operational stakeholders
• Improve quality reporting, KPI visibility, and performance tracking while driving AI-led quality initiatives

Required qualifications

• Strong experience in QA operations, delivery, or program management
• Experience working across multiple teams, sites, and clients
• Proven ability to influence stakeholders without relying solely on authority
• Strong understanding of QA reporting, KPIs, and continuous improvement methodologies
• Familiarity with AI and quality technology tools