Senior Manager, RCM Operations

Job Summary

Accountable for operational performance and client satisfaction, the full-time Senior Manager, RCM Operations will lead a portfolio of Ambulatory accounts remotely, ensuring seamless service delivery and driving measurable improvements in quality and financial performance.

Key responsibilities:

• Oversee end-to-end client outcomes and ensure integration of onshore and offshore teams for operational efficiency
• Lead monthly and quarterly client performance reviews, maintaining visibility into KPIs and operational metrics
• Develop account-level leaders through coaching and succession planning while identifying opportunities for client relationship expansion

Required qualifications:

• Bachelor's degree in Business, Healthcare Administration, Operations Management, or equivalent experience
• Significant experience in healthcare Revenue Cycle Management operations, preferably within Ambulatory RCM
• Proven ability to manage multiple client accounts and lead geographically distributed teams
• Strong analytical skills, including KPI analysis and root-cause analysis
• Experience in preparing and leading client performance reviews and executive-level operational reporting