Senior Manager Renewals

Job Summary

A company is looking for a Senior Manager, Renewals.

Key Responsibilities:

• Lead a centralized function for renewals within the Customer Success organization to achieve customer and revenue renewal rate targets
• Create and maintain forecasting for customer and ARR retention against plan targets
• Provide commercial acumen and negotiation strategy to drive retention outcomes and minimize churn

Required Qualifications:

• 5+ years of management experience in Customer Success with commercial responsibility for renewals
• 10+ years of experience in Customer Success in a high-growth SaaS environment
• Experienced in contract negotiation and solutioning
• Strong business acumen with the ability to analyze problems and identify solutions
• Authorized to work lawfully in the United States