Senior Manager, Revenue Cycle

Job Summary

A company is looking for a Senior Manager, Revenue Cycle Operations.

Key Responsibilities

• Manage people and processes to achieve performance metrics and enhance customer experience
• Act as a liaison to clients and provide leadership to the call center team
• Identify and implement necessary changes for continuous improvement

Required Qualifications

• Bachelor's degree or higher preferred
• Minimum 8 years of call center/contact center management experience
• Experience in managing and improving call center operations in a high-demand environment
• Strong leadership and analytical skills, including financial statement analysis
• Ability to mentor and build relationships to manage group and interpersonal conflicts