Senior Manager, Scaled Operations

Job Summary

Leading the Scaled Services team, the remote Senior Manager, Scaled Operations will oversee strategic program implementation, internal tooling, and quality assurance, driving the development of tools and data infrastructure to enhance operational efficiency and decision-making within the Fraud & Safety Investigations organization.

Key responsibilities

• Manage three teams focused on scaled implementation, internal tooling, and quality assurance, setting strategies to meet quality and efficiency targets
• Oversee end-to-end launch delivery across FSI, ensuring timely and high-quality execution of product and policy initiatives
• Lead the development of internal tools and automated data models to support self-service capabilities and maintain quality governance across FSI operations

Required qualifications

• 12+ years of experience in operations, strategy, or program management, with a focus on people management and technical or data-related work
• 5+ years of experience managing managers and building high-performing, distributed teams
• Proven track record in leading multi-functional operations teams that integrate process, tooling, and data infrastructure
• Strong understanding of data architecture and metric governance, with experience in building self-service data systems
• Excellent cross-functional influence skills, with the ability to communicate complex concepts to diverse audiences