Senior Manager, Site Reliability Engineering

Job Summary

Leading a team of high-performing Site Reliability Engineers, the full-time Senior Manager, Site Reliability Engineering will oversee the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles, ensuring the resilience and observability of a global SaaS ecosystem while working remotely.

Key responsibilities

• Lead, mentor, and grow a team of SREs, fostering a culture of accountability and psychological safety
• Transition the team from reactive support to proactive engineering, aligning goals with digital transformation initiatives
• Own the Major Incident Response process and lead the Root Cause Analysis to promote continuous learning and improvement

Required qualifications

• 8+ years in SRE, DevOps, or Production Engineering, with at least 2 years of people management experience
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, Workday, or Salesforce
• Strong knowledge of Networking (SD-WAN, VPNs), Identity (IAM), and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, New Relic, or Prometheus