Senior Manager, Site Reliability Engineering

Job Summary

Leading a team of high-performing Site Reliability Engineers, the full-time Senior Manager, Site Reliability Engineering will oversee the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles, ensuring the resilience and scalability of the global SaaS ecosystem while working remotely.

Key responsibilities

• Lead, mentor, and grow a team of SREs, fostering a culture of accountability and safety
• Architect observability across complex business processes and define Service Level Objectives (SLOs) for critical integrations
• Own the Major Incident Response process, leading Root Cause Analysis (RCA) efforts to promote continuous learning

Required qualifications

• 8+ years in SRE, DevOps, or Production Engineering, with 2+ years in people management
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Proficiency with monitoring tools like Datadog, Splunk, or New Relic
• Solid grasp of Networking, Identity Management, and Endpoint Management