Senior Manager, Site Reliability Engineering

Job Summary

Leading a high-performing team, the full-time Senior Manager, Site Reliability Engineering will oversee incident management and ensure the resilience of critical SaaS integrations while architecting business continuity for various financial lifecycles in a remote environment.

Key responsibilities

• Lead, mentor, and grow a team of Site Reliability Engineers, fostering a culture of accountability and safety
• Transition from reactive support to proactive engineering, aligning team goals with broader digital transformation initiatives
• Own the Major Incident Response process and lead Root Cause Analysis to drive continuous learning and improvement

Required qualifications

• 8+ years in SRE, DevOps, or Production Engineering, with at least 2 years of people management experience
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Strong knowledge of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, or Prometheus