Senior Manager, Site Reliability Engineering

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Site Reliability Engineering will oversee critical business lifecycles, ensuring the resilience and scalability of the global SaaS ecosystem while transitioning to proactive engineering practices.

Key responsibilities

• Lead and mentor a team of SREs, fostering a culture of accountability and continuous learning
• Architect observability across complex business processes and define Service Level Objectives (SLOs) for SaaS integrations
• Own the Major Incident Response process, ensuring efficient "War Rooms" and actionable improvements

Required qualifications

• 8+ years of experience in SRE, DevOps, or Production Engineering, including 2+ years in a management role
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles and their business impacts
• Experience managing enterprise ecosystems such as NetSuite, SAP, Workday, or Salesforce
• Strong knowledge of Networking (SD-WAN, VPNs), Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, New Relic, or Prometheus