Senior Manager, Site Reliability Engineering

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Site Reliability Engineering will oversee the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles, ensuring the resilience and observability of the global SaaS ecosystem while working remotely.

Key responsibilities

• Lead, mentor, and develop a team of SREs, promoting a culture of accountability and continuous improvement
• Architect observability across complex business processes and define Service Level Objectives (SLOs) for critical integrations
• Manage the Major Incident Response process and lead Root Cause Analysis (RCA) efforts to enhance system reliability

Required qualifications

• 8+ years in Site Reliability Engineering, DevOps, or Production Engineering, with 2+ years of people management experience
• Strong understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, Workday, or Salesforce
• Proficiency in networking, identity management, and endpoint management
• Familiarity with observability tools like Datadog, Splunk, New Relic, or Prometheus