Senior Manager, Site Reliability Engineering

Job Summary

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Site Reliability Engineering will oversee critical business lifecycles, ensuring the resilience and observability of the global SaaS ecosystem while driving proactive engineering initiatives.

Key responsibilities

• Lead, mentor, and develop a high-performing team of SREs, fostering a culture of accountability and safety
• Architect observability across business processes and define Service Level Objectives (SLOs) for SaaS integrations
• Manage the Major Incident Response process and lead Root Cause Analysis efforts for continuous improvement

Required qualifications

• 8+ years in SRE, DevOps, or Production Engineering, with at least 2 years of people management experience
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Strong knowledge of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, or New Relic