Senior Manager, Site Reliability Engineering

Job Summary

Leading a high-performing team, the full-time Senior Manager, Site Reliability Engineering will oversee incident management and ensure the resilience of the global SaaS ecosystem while driving proactive engineering initiatives in a remote environment.

Key responsibilities

• Lead, mentor, and grow a team of Site Reliability Engineers, fostering a culture of accountability and psychological safety
• Architect observability across complex business processes and partner with stakeholders to define Service Level Objectives (SLOs)
• Own the Major Incident Response process and lead Root Cause Analysis to promote continuous learning and reduce manual toil

Required qualifications

• 8+ years in Site Reliability Engineering, DevOps, or Production Engineering, with at least 2 years in a management role
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Proficiency in networking concepts, identity management, and endpoint management
• Familiarity with monitoring tools like Datadog, Splunk, or New Relic