Senior Manager, Site Reliability Engineering

Job Summary

Leading a team of high-performing Site Reliability Engineers, the full-time Senior Manager, Site Reliability Engineering will oversee incident management and ensure the resilience of critical business processes while driving automation and continuous improvement in a remote environment.

Key responsibilities

• Lead, mentor, and develop a team of SREs, fostering a culture of accountability and safety
• Architect observability across business processes and define Service Level Objectives (SLOs) for SaaS integrations
• Own the Major Incident Response process and lead Root Cause Analysis to promote continuous learning and reduce manual toil

Required qualifications

• 8+ years in Site Reliability Engineering, DevOps, or Production Engineering, with 2+ years in people management
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
• Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday
• Strong knowledge of Networking, Identity Management, and Endpoint Management
• Proficiency with monitoring tools like Datadog, Splunk, or Prometheus