Senior Manager, Solar Customer Operations

Job Summary

A company is looking for a Senior Manager, New Homes Customer Operations.

Key Responsibilities

• Build and develop a high-performing team of solar customer service professionals
• Develop standard operating processes and procedures to support New Homes customer service
• Analyze team performance to improve operational efficiency and customer satisfaction

Required Qualifications

• Bachelor's degree in business, management, communications, marketing, or related field
• 8-10+ years of professional experience, including 5+ years in solar customer service operations
• 3+ years of experience in New Homes sales operations leading large teams
• Strong organizational, analytical, and leadership skills
• Entrepreneurial mindset with the ability to thrive in a high growth environment