Senior Manager, Solar Customer Operations

Job Summary

A company is looking for a Sr. Manager, New Homes Customer Operations.

Key Responsibilities

• Build and develop a high-performing team of solar customer service professionals
• Develop standard operating processes and procedures to support New Homes customer service
• Analyze and monitor team performance to improve operational efficiency and customer satisfaction

Required Qualifications

• Bachelor's degree in business or related field with 8-10+ years of experience, including 5+ years in solar customer service operations
• 3+ years of experience in New Homes sales operations leading large teams
• Strong organizational, analytical, and leadership skills
• Entrepreneurial mindset with the ability to thrive in a high growth environment
• Process-driven with a focus on long-term solutions