Senior Manager Solutions Consulting

Job Summary

Leading a high-performing US-based Customer Service Specialist Solution Consulting team, the full-time Senior Manager Solutions Consulting will engage in complex enterprise opportunities, providing architectural guidance and designing AI-driven customer engagement solutions in a remote setting.

Key responsibilities:

• Lead and grow a high-performing Solution Consulting team focused on AI-powered Customer Service and intelligent Sales Automation
• Act as a player/coach, engaging in strategic enterprise opportunities as a senior technical and architectural advisor
• Design unified customer engagement solutions that connect service interactions, sales workflows, and revenue processes

Required qualifications:

• 8+ years of experience in CRM, with at least 3 years in leadership roles
• Proven success leading presales or delivery teams supporting enterprise customers
• Hands-on experience with enterprise contact centers and customer engagement platforms
• Background in AI-enabled self-service, workflow automation, and service to sales engagement strategies
• Bachelor's degree in Computer Science, Business Administration, Engineering, or a related field