Senior Manager, Solutions Engineering

Job Summary

A company is looking for a Senior Manager, Solutions Engineering to lead their post-sales technical team for IoT deployments.

Key Responsibilities

• Lead and develop a team of Solutions Engineers while optimizing support operations and processes
• Translate customer feedback into actionable product improvements and collaborate with cross-functional teams
• Analyze support data to identify trends and drive improvements in key performance metrics

Required Qualifications

• 5+ years of experience leading technical teams in post-sales IoT, telecom, or cellular connectivity
• Deep understanding of cellular networks, IoT devices, and communication protocols
• Strong technical skills in SQL and scripting languages such as Python or Ruby
• Experience with AI support tools and knowledge base optimization
• Proven ability to convert customer insights into actionable product requirements