Senior Manager, Strategic Accounts

Job Summary

Leading a remote team of Strategic Customer Success Managers, the full-time Senior Manager, Strategic Accounts will focus on career development, account strategy, and retention for high-value clients while leveraging data to drive business outcomes.

Key responsibilities

• Lead a team of 6-9 Strategic Customer Success Managers to exceed retention goals for high-complexity accounts
• Develop and iterate playbooks that drive outcomes for strategic clients
• Advocate for clients internally to ensure successful outcomes and manage expectations for Executive Business Reviews

Required qualifications

• 5+ years of experience leading a high-performing Customer Success team in B2B SaaS
• Proven ability to manage a team with strategic clients, each carrying a book of business over $4M in ARR
• Strong understanding of growth and retention strategies in B2B environments
• Experience with data-driven decision-making and leveraging technology for process excellence
• Excellent communication skills, with the ability to engage C-level executives