Senior Manager, Technical Account Management

Job Summary

Leading a global team, the full-time Senior Manager, Technical Account Management will direct the execution and strategy of the Technical Account Management organization, ensuring enterprise customers effectively utilize Corelight's network detection technology while fostering a culture of technical excellence.

Key responsibilities

• Manage, mentor, and develop a worldwide team of Technical Account Managers, establishing operational objectives and career pathways
• Design and implement strategies to maximize product adoption and mitigate customer churn across the enterprise portfolio
• Collaborate with Sales, Engineering, Product Management, and Marketing to align departmental initiatives with corporate objectives and advocate for customer needs

Required qualifications

• 10+ years of experience in customer success, technical account management, or technical leadership within an enterprise software environment, with 5+ years in people management
• 5+ years of direct experience in Technical Account Management or related fields
• Experience leveraging customer success and CRM platforms for forecasting and tracking organizational health
• 6+ years of experience in the cybersecurity industry is highly preferred
• A degree in Computer Science, Cybersecurity, or a related technical field (or equivalent practical experience)