Senior Manager, Technical Operations

Job Summary

To support strategic enterprise customers, the full-time salaried Senior Manager, Technical Operations will manage customer relationships, oversee service delivery performance, and coordinate technical resources while working remotely.

Key responsibilities

• Serve as the primary technical and operational point of contact for assigned strategic accounts
• Coordinate and oversee technical support resources and ensure service commitments and operational performance metrics are achieved
• Support contract renewals and identify operational improvements that strengthen customer partnerships

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• 8+ years of experience in technical operations, service delivery, or related operational leadership roles
• Experience managing large enterprise customer relationships
• Proven ability to lead cross-functional teams and influence stakeholders
• Strong background in operational problem-solving and customer escalation management