Senior Manager Technical Operations

Job Summary

Serving as the primary technical and operational leader for strategic enterprise customers, the full-time Senior Manager Technical Operations will manage customer relationships, oversee service delivery performance, and coordinate internal and external technical resources in a remote environment.

Key responsibilities

• Serve as the primary technical and operational point of contact for assigned strategic accounts, ensuring high levels of customer satisfaction and retention
• Coordinate and oversee technical support resources and service delivery teams to achieve service commitments and operational performance metrics
• Support contract renewals and identify operational improvements that strengthen customer partnerships while providing regular performance updates to senior leadership

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• 8+ years of experience in technical operations, service delivery, or related operational leadership roles
• Experience managing large enterprise customer relationships
• Proven ability to lead cross-functional teams and influence stakeholders without direct authority
• Strong background in operational problem-solving and customer escalation management