Senior Manager, Technical Program Management

Job Summary

A company is looking for a Senior Manager, Customer Delivery.

Key Responsibilities

• Define and champion the charter and responsibilities of the US TPM team
• Recruit, develop, and retain high-performing TPMs
• Serve as the senior escalation point for complex customer launches and incidents

Required Qualifications

• 10+ years of experience in enterprise software implementations or Professional Services delivery
• 5+ years of people management experience in technical customer-facing delivery
• Proven ownership of complex, multi-stakeholder enterprise deployments
• Deep understanding of cloud architectures and API/SDK integrations
• Ability to engage effectively across various audiences, from developers to senior executives