Senior Manager Technical Support

Job Summary

A company is looking for a Senior Manager Customer Support.

Key Responsibilities

• Lead and develop a high-performing technical support team in a global environment
• Oversee daily support operations, ensuring adherence to SLAs and managing escalations
• Introduce AI-powered support capabilities and champion responsible AI adoption

Required Qualifications

• Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience)
• 10+ years of experience in enterprise technical/customer support, including people leadership
• Proven ability to lead high-performing technical teams in a global support environment
• Strong operational acumen in resource planning and escalation management
• Experience with AI tooling to solve problems, including creating agents in Copilot or similar tools