Senior Manager Telephonic Intake State Licensed

Job Summary

A company is looking for a Senior Manager, Telephonic Intake.

Key Responsibilities:

• Lead, train, and develop a team of Telephonic Intake Representatives to provide exceptional service to clients
• Manage workflow, monitor call queues, and ensure department performance meets or exceeds goals and client service standards
• Implement policy and process changes, troubleshoot technical issues, and collaborate with other teams to optimize performance

Qualifications:

• Minimum of five years of related work experience, preferably in call center or intake management
• Demonstrated leadership qualities and ability to engage, retain, and develop talent
• Knowledge of federal and state disability and leave laws, including FMLA and Short Term Disability
• Strong analytical, critical thinking, and decision-making skills
• High School degree required, college degree preferred