Senior Manager Transformation Lead

Job Summary

Supporting strategic planning and execution, the remote Senior Manager Transformation Lead will manage a portfolio of initiatives aimed at improving operational performance, customer experience, and financial outcomes while ensuring cross-functional alignment and governance.

Key responsibilities

• Support cross-functional teams throughout the lifecycle of transformation initiatives, ensuring alignment with operating priorities and goals
• Coordinate governance practices and maintain visibility into multiple workstreams to track progress and escalate issues as needed
• Implement performance tracking mechanisms to monitor initiative effectiveness and ensure operational improvements are connected to measurable outcomes

Required qualifications

• Bachelor's degree or equivalent experience
• 8+ years of relevant experience in program/project management, business operations, or transformation
• Proven ability to drive cross-functional execution through governance and stakeholder coordination
• Experience in developing executive-ready materials and performance reporting
• Strong organizational and influence skills with the ability to engage senior leaders