Senior Manager, Trust & Safety
Job Summary
Leading the strategy for a safe and trusted marketplace, the full-time Senior Manager, Trust & Safety will define trust protocols, build a dedicated team, and collaborate across departments while working remotely.
Key responsibilities
- Define and develop trust protocols and response strategies for customer experiences
- Hire and lead a Trust & Safety team focused on policy enforcement and dispute resolution
- Establish monitoring processes for trust-breaching incidents and report findings to leadership
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with significant program design and implementation experience
- Proven track record of building and managing high-performing teams, particularly in dispute resolution
- Hands-on experience in creating and scaling dispute resolution processes
- Exceptional judgment and decisiveness in high-stakes situations
- Completion of a 4-year accredited college program; advanced graduate study preferred
Complete Job Description
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