Senior Manager, Trust & Safety
Job Summary
To build a trusted marketplace, the full-time salaried Senior Manager, Trust & Safety will define trust protocols, lead a dedicated team, and develop policies for a remote work environment.
Key responsibilities
- Define trust at the organization and develop protocols to address trust-breaching customer experiences
- Hire and manage a Trust & Safety team focused on policy enforcement and dispute resolution
- Establish processes for monitoring trust incidents and report on the overall state of Marketplace Trust
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
- Proven track record in building and leading high-performing teams, especially in dispute resolution
- Hands-on experience in designing and scaling dispute resolution processes
- Exceptional judgment and decisiveness in high-stakes situations
- Completion of a 4-year accredited college program; advanced graduate study preferred
Complete Job Description
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