Senior Manager, Trust & Safety
Job Summary
Leading the strategy and execution of a safe and trusted marketplace, the full-time Senior Manager, Trust & Safety will define trust protocols, build a dedicated team, and establish policies while working remotely.
Key responsibilities
- Define and develop trust protocols and response strategies for customer experiences
- Hire and scale a Trust & Safety team focused on policy enforcement and dispute support
- Establish processes for monitoring trust-breaching incidents and report findings to leadership
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
- Proven track record in building and managing high-performing teams, particularly in dispute resolution
- Experience designing and scaling dispute resolution processes from the ground up
- Strong judgment and decisiveness in high-stakes situations
- Completion of a 4-year accredited college program; advanced graduate study preferred
Complete Job Description
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