Senior Manager, Trust & Safety
Job Summary
To build a trusted marketplace, the full-time Senior Manager, Trust & Safety will define trust protocols, lead a dedicated team, and develop policies while working remotely.
Key responsibilities
- Define and implement trust standards and response strategies for customer experiences
- Develop and manage policies, playbooks, and tracking systems for Trust & Safety operations
- Lead and scale the Trust & Safety team to ensure policy enforcement and network health compliance
Required qualifications
- 10+ years of experience in Trust & Safety, Operations, Product, or Compliance, with significant program ownership
- Proven track record of building and leading high-performing teams focused on dispute resolution and policy enforcement
- Hands-on experience in designing and implementing dispute resolution processes
- Exceptional judgment and decision-making skills in high-stakes situations
- A completed 4-year accredited college degree; advanced study preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,825 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
