Senior Manager, Trust & Safety
Job Summary
Leading the strategy and execution of a safe and trusted marketplace, the full-time Senior Manager, Trust & Safety will define trust protocols, build a dedicated team, and develop systems for policy enforcement and incident monitoring in a remote environment.
Key responsibilities
- Define and implement trust protocols and response strategies for customer experiences
- Develop SOPs and centralized tracking systems for Trust & Safety operations
- Lead and scale a Trust & Safety team focused on policy enforcement and dispute resolution
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
- Proven track record of building and leading high-performing teams, specifically in dispute resolution
- Hands-on experience in designing and scaling dispute resolution processes
- Exceptional judgment and decisiveness in high-stakes situations
- Completion of a 4-year accredited college program; advanced graduate study preferred
Complete Job Description
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