Senior Manager, Trust & Safety
Job Summary
To build a trusted marketplace, the full-time Senior Manager, Trust & Safety will define trust protocols, develop policies and playbooks, and lead a team focused on maintaining marketplace safety while working remotely.
Key responsibilities
- Define and implement trust standards and response strategies for customer experiences
- Develop SOPs and centralized tracking systems for policy enforcement and dispute resolution
- Lead the Trust & Safety team, ensuring consistent policy enforcement across departments
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
- Proven track record of building and managing high-performing teams focused on policy enforcement
- Hands-on experience in designing and scaling dispute resolution processes
- Exceptional judgment and decisiveness in high-stakes situations
- Completion of a 4-year accredited college program; advanced study preferred
Complete Job Description
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