Senior Manager, Workforce Management

Job Summary

A company is looking for a Senior Manager, Workforce Management.

Key Responsibilities

• Lead the development and execution of Workforce Management strategies aligned with business goals
• Manage WFM tools and integrate systems to enhance forecasting accuracy and operational visibility
• Collaborate with cross-functional teams to improve service levels and operational performance

Required Qualifications

• 7+ years of progressive Workforce Management experience
• Hands-on expertise with WFM systems and their integration with various operational tools
• Proven success in channel-mix transformation and evolving support models
• Strong analytical and operational acumen for strategic decision-making
• Experience in capacity planning, demand forecasting, and resource modeling