Senior Marketplace Member Liaison

Job Summary

A company is looking for a Senior Marketplace Member Liaison HICS.

Key Responsibilities

• Resolve Health Insurance Casework System complaints for the Marketplace line of business
• Investigate member inquiries and write narratives to CMS and letters to members, ensuring compliance with guidelines
• Evaluate member feedback and recommend workflows for policy or process improvements

Required Qualifications

• Bachelor's degree in a related field or equivalent experience
• 2+ years of data management or data analytics experience
• Preferred experience in the Medicare, Medicaid, Managed Care, or ACA/Commercial Insurance industry
• Preferred member, provider, and customer service experience