Senior Member Advocate

Job Summary

A company is looking for a Senior Member Advocate-Product.

Key Responsibilities

• Communicate with members via telephone and email to address inquiries regarding claims
• Maintain records of member interactions and assess the need for negotiation on balance due issues
• Coordinate with other departments to resolve member issues and meet productivity metrics

Required Qualifications, Training, and Education

• High school diploma or equivalent required
• 3-5 years of customer service experience required
• Insurance knowledge preferred
• Proficient with Microsoft Office Suite or related software
• Ability to work effectively in a remote environment