Senior Member Relations Manager

Job Summary

A company is looking for a Senior Member Relations Manager.

Key Responsibilities

• Provide strategic advice to assigned member colleges and universities using the application platform
• Act as a subject matter expert and mentor within the Member Services team, ensuring product and service adoption
• Serve as the primary contact for member institutions, offering best practices and guidance throughout the application year

Required Qualifications

• Bachelor's degree or higher from a four-year college or university, or equivalent experience
• 3-5 years of experience in account management or customer services, with a focus on college recruitment or admissions
• Experience in community colleges, regional state systems, or similar higher education institutions
• Demonstrated mastery of core technical skills relevant to the role
• Willingness to travel for company retreats