Senior Mortgage Servicing Consultant

Job Summary

A company is looking for a Senior Servicing Outreach Consultant to manage client relationships throughout the loan lifecycle.

Key Responsibilities

• Serve as the dedicated contact for an assigned portfolio, providing proactive communication and guidance
• Guide clients through complex servicing matters, including payment adjustments and loan modifications
• Collaborate with internal departments to ensure timely resolution of borrower needs and maintain compliance

Required Qualifications and Experience

• Proven experience in a mortgage servicing role with client-facing responsibilities
• Experience in both mortgage originations and servicing operations strongly preferred
• Proficient in Microsoft Office suite
• Ability to manage multiple client relationships and prioritize competing demands effectively
• Commitment to excellence and extraordinary standards in customer care