Senior Move Management Coordinator

Job Summary

Serving as the primary point of contact for customers throughout the relocation process, the remote Senior Move Management Coordinator will coordinate domestic household goods shipments while ensuring compliance with government regulations and company policies.

Key responsibilities

• Provide guidance and support to customers during the entire relocation process
• Coordinate shipments and maintain accurate information in relevant systems to ensure operational performance
• Monitor quality trends and recommend process improvements to enhance customer experience and operational efficiency

Required qualifications

• Associate's degree in a related field or equivalent combination of education and experience
• 3 to 5 years of related professional experience
• Strong customer service and relationship management skills
• Proficiency with Microsoft Office applications
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously